Terms & Conditions

Please, if you wish to use this website, read carefully the following terms of service and use of the website. This text establishes an agreement between you and the website, which documents the legally binding terms and conditions associated with the use of the website.

The use of the website is the sole responsibility of the visitor/user and its content cannot under any circumstances be considered to provide advice or direct or indirect advice to the visitor/user to take any action. The following terms of use concern the use of the website both by a simple visitor/user and by a registered user (i.e. a user who has created a personal account on our website). In addition, the terms of use described below have a scope of application of the entire content of the website and apply to everything generally included in it but also related to it. By using our online store or accessing our website in any way, viewing or browsing it, you agree that you fully and without reservation accept the terms and conditions of use of the website as well as the personal data protection policy that we follow and you commit to complying with them.

The use of our website as well as the enjoyment of the services provided through it are directed exclusively to persons who have full legal capacity. Persons who do not have full legal capacity are not permitted to use and visit the website as well as enter into any transaction through it. In any case, the website bears no responsibility for any use of the website or actions related to the use of our website that will be carried out by visitors/users who do not have full legal capacity because the website is not able to verify the identity of incoming visitors/users.

If you do not agree with the content of the terms of use included in this text and do not accept them fully and unreservedly, please do not use our website. Your continued use of our website immediately and automatically implies your unreserved acceptance of its terms of use and your commitment to them.


I. Registration-User Account

Our website allows its visitors/users to create a personal account (user account). However, it is pointed out that the creation of a personal account by the user is not mandatory both for browsing our website and for making a transaction.

During the registration and account creation process, users will be asked for certain personal details and information. Each user undertakes the obligation on the one hand to provide true, accurate, valid and complete information and on the other hand to diligently maintain and update his registration information so that it is kept true, valid, updated and complete.

In order to complete the process of registration and creation of the user’s account, he will be asked to define a user name (user name) and a personal access code (password). The user must show the corresponding diligence in order to protect his personal information. For this reason, he is advised to take all the necessary security measures in order to avoid the illegal use of the website services and access codes to them by unauthorized third parties. The website provides users with a service through which they can change their personal passwords at any time. In any case where theft, loss of the password, unauthorized user of the personal account is detected, the user undertakes the obligation for his own security to immediately change his password.

The user is solely responsible for all operations he will carry out through his personal account (user account). The user is solely responsible for accessing his personal account, controlling, using and managing it, as well as for non-access to it by persons who are not authorized to do so. The website bears no responsibility for any form of harm or damage resulting from users’ failure to comply with these terms.

II. General obligations of the visitor/user

The visitor-user is solely responsible for the use of the services of our website, which he may use only for legal and legitimate purposes. It must comply with the provisions of Greek, European and international law as well as with the text of the terms of use of our website and further refrain from any illegal and abusive use of the content and services of our website. In addition, you must behave politely, politely and discreetly when using the services of our website.

You may not use the services of our website in a way that could cause destruction, damage, disable or overload the servers or networks of our website or in a way that could cause interference with the free use and unhindered enjoyment of its services website from third parties. It is also prohibited to post, publish, send, transfer or use any other method to install and/or promote and/or make available content that contains digital viruses or any other electronic code, files or programs designed to interfere with, destroy or limit the operation of any computer software or equipment or telecommunications equipment. It is prohibited for anyone to attempt to gain unauthorized access to the services of the website, to personal accounts of other users, to electronic systems or networks through the hacking method or in any other way. It is forbidden to harass in any way the privacy and individual and social rights of other users such as collecting and/or storing the personal data of other users in any way. Harming minors in any way is strictly prohibited. Apart from the cases indicated above, the visitor/user is not allowed to use the services of the website to intentionally or unintentionally violate any local, national, European, international legislation and/or any rule that has legal force and concerns and/ and covers any service of our website.

Any damage caused to our website or to the Network in general, which results from the bad or unfair use of the services by the visitor/user falls within the sphere of his exclusive responsibility. The visitor/user of our website is solely responsible for making good any damage suffered by our website due to any dispute/dispute/controversy that may arise due to the user’s non-compliance with the terms of this section. Our website has the right to claim satisfaction of said damage by taking any relevant legal action.

The non-compliance of a visitor/user of our website with the entirety of the applicable law and with the conditions of its use gives him the right to take any measure he deems necessary to deal with the specific behavior, respecting the principle of proportionality.

III. Posting/Publishing Content

Our website provides its visitors/users with the necessary infrastructure and means to post/publish content. In particular, this feature refers to comments and product evaluations that can be made by visitors/users of our website. However, all information, data, texts, graphics, comments and generally any form of content that is posted remains the sole responsibility of the natural or legal person from whom it originates. Therefore, each visitor/user is solely responsible for the content they post, publish and transmit on the website. Under no circumstances can it be considered that our website accepts or in any way endorses the content published on it at any time by any visitor/user thereof. For this reason, the website bears no responsibility for the positions expressed or in general the content of the material posted by its visitors/users or for any form of damage or harm caused to anyone due to this content.

The visitor/user, when using the content posting and publishing services, must observe the rules of good behavior, decency, politeness and discretion, not to harm or insult in any way persons or situations and not to engage in illegal and/or immoral acts in general posts/posts. By way of example, the user is not allowed to use the services of our website, otherwise he is personally responsible for:

a) post and publish content that is illegal, harmful, misleading, threatening, abusive, indecent, defamatory, offensive, racist or in any way violates the individual rights of third parties,

b) post and publish content of any kind that infringes the intellectual property rights of any entity.

The opinions expressed by users through the content they publish are exclusively their own and only personal perceptions that can in no way be considered to be adopted by the website and the sole responsibility lies with those who express them each time. Accordingly, you should not rely on any opinions posted by visitors/users on the website as they merely represent their personal opinion.

The website has the right to remove immediately without any warning and without the obligation to give reasons any content that is contrary to these terms without bearing any responsibility for any omission or delay in their removal. At the same time, the website has the possibility to exclude a visitor/user from its services in case he violates the terms of this section, respecting the principle of proportionality. While, at the same time, the web site retains its full right to claim against any visitor/user any claim arising from the violation of the terms of this section.


All the content of the website, apart from the expressly mentioned exceptions and those that clearly appear to be owned by third parties (third party copyrights) which indicatively includes texts, graphics, drawings, photos, videos, sounds, the services provided and generally all the files (in the following content) are the intellectual property of the website, registered trademarks and service marks of the website and are protected by applicable national, European and international law. The website retains all copyright in relation to the content and the copies made based on it.

The content of the website may not be sold, copied, modified, falsified, imitated, reproduced, republished or “uploaded”, transmitted, distributed or to be exploited in any way. The case of the individual storage of a single copy of the content on a simple personal computer of the visitor/user solely for personal use and not for public or commercial exploitation is expressly excluded from the previous indicative and only mentioned cases and provided that the indication of its origin and do not in any way affect third parties as well as the relevant intellectual and industrial property rights associated with the content of the website, without this implying in any way the granting of intellectual and industrial property rights.

In addition to what is expressly stated in this section, Kanaki Adamantia reserves the right to claim the protection of any other legal right related to copyright or industrial property rights.

The other products or services mentioned on the website and bearing the marks of the respective services, organizations, companies, partners, bodies, associations are their own intellectual and industrial property and therefore their bodies bear the relevant responsibility.


The website may provide access to third-party websites through appropriate links. These links have been placed solely for the convenience of visitors/users of our website. The websites to which our visitors/users are referred through said links are subject to the corresponding terms of use of these websites, which they are advised to read carefully before continuing their browsing on the specific websites.

If the visitor/user decides to use any of the third-party websites through the links that exist on our website, he does so at his own risk. Our website does not control the availability, content, privacy policy, quality and completeness of the services of the other websites to which it refers via links. Therefore, for any problem that may arise when visiting or using the services of third-party websites, the visitor/user acknowledges that he must contact the respective websites directly, which are solely and entirely responsible for the provision of their services.

The inclusion of links does not imply endorsement or acceptance of the content of the respective websites by the administrator of our own website, who bears no responsibility for their content, the privacy policy they follow or for the accuracy of the materials contained therein. In addition, links to a third-party website do not imply that our website endorses or promotes the third-party website or the services referred to therein. In any case, the website is entitled at any time to remove, modify or interrupt any third-party service or link to third-party websites and websites if, at its discretion, it finds a violation or possible violation of the law or these terms.


The management and protection of the personal data of the visitor/user of the website is subject to the terms of this section as well as to the provisions of national, European and international law regarding the protection of individuals from the processing of personal data. Any possible future relevant regulation will be the subject of this section. In any case, the website reserves the right to change the terms of protection of personal data, in accordance with the applicable legal framework. Accordingly, these privacy terms may be revised and updated at any time and without notice. Website users are requested to periodically check these terms for possible changes, as continued use of the website implies that they accept all possible modifications.

When browsing and using this website and in order to provide the services offered to visitors/users through it, it is possible that visitors/users of our website may be asked to provide some personal information such as name, date date of birth, email address, home address, phone number, etc.

The website collects personal information of its visitors/users only when they themselves voluntarily provide it for the purpose of providing the services that are available online and are intended solely for the purpose of ensuring the operation of our website. Personal information is information that can be used to identify or contact an individual as well as other information relating to that individual.

Each visitor/user guarantees the accuracy and authenticity of the personal data that he/she voluntarily declares on our website.

The personal data declared by the visitors/users is limited exclusively to the necessary information for the operation of our online store and the provision of the services offered through it with the aim of optimal service and any collection or processing thereof is carried out in accordance with the provisions of of the General Regulation of Personal Data (EU) 2016/79 of the European Parliament and of the Council of April 27, 2016 and the applicable laws, as each time they apply. The consent of visitors-users to the collection of their personal data is provided by accepting the terms of use and protection of personal data that regulate the operation of our website.

The website in particular collects, stores and processes the personal data that its users/visitors have provided to it with their express consent and for the following purposes described below:

• To provide services chosen by users/visitors through this website such as for making transactions

• To better serve users/visitors

• To collect information from visitors/users about the products and services offered on our website and to improve them based on the information collected

• To inform users/visitors about new products as well as website offers after their consent

The recipient of the personal data provided by the users/visitors is exclusively the present website, which may transmit them to cooperating service providers for the purpose of carrying out its business relations with its visitors/users.

Responsible for processing the personal data collected and the file created for the above purposes will be the present website at whose headquarters the above file will also be installed.

The website will not share or otherwise transmit or make public any personal information of visitors/users to other third parties, not related to him, without the consent of the visitor/user with the exception of the application of the relevant legal dictates and to the competent authorities only.

The visitor/user has the possibility whenever he wishes to contact the administrator of the website in order to confirm the possible existence of any personal element, its correction or even its deletion or to exercise the right to object to the processing as well as the right to the portability of information concerning him. Also, the visitor/user has the right to withdraw his consent at any time without, however, the subsequent withdrawal affecting the processing that was based on the consent before the withdrawal. Furthermore, he has the right to apply for anything related to the competent authority (Personal Data Protection Authority).

Our website recognizes the importance of the issue of the security of the personal data of its visitors/users and makes every possible effort and with the most modern technological methods to ensure their security.

If the visitor/user, of his own volition, discloses his personal data to third parties through this website, it is up to him to investigate the terms of protection of such data from said third parties. The visitor/user who undertakes such an action accepts the non-existence of any responsibility of this website for the said disclosure to third parties as well as for the possible further use of his data by them. It is further pointed out that the website does not bear any responsibility for any disclosure of personal data of third parties without their consent, made by visitors/users of this through our website.


Cookies are small files with information that the server (web server) of the website stores on the computer of a visitor/user so that every time the user connects to the website, the latter retrieves the information in question and offers the user relevant information information.

Although cookies are stored on a visitor’s/user’s computer, they do not cause any damage to him or her, nor do they take notice of any document or file from his computer. They are used to facilitate the access of the visitor/user regarding the use of specific services or pages of the website for statistical reasons and in order to determine the areas that are useful and popular. The website uses Cookies to provide specialized services to its visitors/users and content that covers their interests. The use of Cookies by our website adapts it to the demand, needs and preferences of the visitors/users, helping in this way to its noticeable improvement, offers visitors/users a navigation of a satisfactory level and a better and personalized service.

The information stored through Cookies may also include the type of browser used by the visitor/user, the type of computer, its operating system, internet service providers and other such information. In addition, the information system of our website may collect information about the websites visited by the visitor/user and about the links to third-party websites that he may choose through the use of the website. However, under no circumstances do the Cookies used by our website contain personally identifiable information.

The menus of most browsers provide options on how to manage Cookies that vary from browser to browser. Therefore, the visitor/user of our website can set his browser in such a way as to warn him about the use of Cookies in specific services or to not allow the acceptance of Cookies under any circumstances. Please note, however, that if you reject or disable cookies on our website, the functionality of our website may be partially lost. It is also useful to know that disabling a Cookie or a category of Cookies does not delete the Cookie from the browser. Such an action should be taken by you by changing the internal functions of the browser used.


We have created this website to provide you with the ability to access goods and products of a cosmetic nature and we want your experience with our website to bring you the best possible results. While we make every effort to achieve this goal you acknowledge and agree that we cannot control and are not responsible for:

a) which visitors/users can access our website

b) what content you have access to

c) whether the content provided meets your requirements

d) how you will receive and use the content

e) what actions you will take on the occasion of your exposure to the entire content of our website

g) whether the use of the content of our website will bring you the desired result.

All content and services on the website are provided as is and no warranty, express or implied, is given as to the completeness, correctness, timeliness, merchantability, non-infringement or suitability of such content for any use, application or purpose or the absence of mistakes.

The website provides the content, products and services “as is”. The website makes every effort to ensure that the content and information provided through it is governed by accuracy, clarity, timeliness, completeness, correctness and availability. The website undertakes the obligation if any errors or omissions regarding its content are pointed out by any visitor/user thereof to immediately make every effort to correct them. However, despite our reasonable efforts to provide you with content that meets the stated conditions, we make no warranty of any kind, express or implied, with respect to such content. The visitor/user of the website uses at his sole responsibility any content found on our website. In no case do we bear any kind of responsibility for any decision you make or action you take regarding the content made available to you through our website.

Also, the website does not guarantee that the pages, services, options and contents will be provided without interruption, without delay, without failure, without errors, without damage or loss of any data or information related to its services, that errors will be corrected or that all questions that may be put to him will be answered. At any time and without warning the visitors/users, the website may make changes and improvements that, at its discretion, will make its operation easier and more efficient.

Similarly, the website cannot guarantee that it or the servers through which the content is made available to visitors/users are provided without “viruses” or other harmful components. The cost of possible corrections or services is assumed by the visitor/user and in no case by the website.

Furthermore, the user understands and accepts that by using the services of our website it is possible to be exposed to content that is indecent, annoying, offensive, immoral or generally illegal. Under no circumstances can the website be held responsible for any form of harm or damage that its visitors/users may suffer due to their exposure to such content.

The website, under any circumstances, including the case of negligence, is not responsible for any form of damage or harm suffered by the visitor/user of its pages, services, options and contents which the visitor/user proceeds with on the occasion of these exclusively initiative and with the knowledge of these terms.

Furthermore, this website is not responsible for side effects and damages from the use of ordered products that are due to the wrong choice of products by the visitor/user, careless or incorrect use of the products or the fault of the producer such as an indicative fault during production, incomplete information or instructions accompanying the product, manufacturing quality, material safety. Our liability is limited to the liability of the seller regulated by the provisions of the Greek Civil Code for actual defects or lack of agreed properties in accordance with art. 534 et seq. Therefore, in the event of a real defect or lack of agreed quality according to article 540 of the Civil Code, the buyer has the right to severance either to request correction or replacement of the thing with another unless such an action is impossible or requires disproportionate costs or to reduce the price or to withdraw from the contract, unless it is an immaterial factual defect.

The website does not guarantee the availability of the products displayed in the electronic catalog subject but informs the interested customer based on the data kept about the availability or non-availability and undertakes, in the event of a change in these data, to promptly inform the customers of the non-availability, in which case it bears no further responsibility.

The website is not responsible for any temporary or permanent inability to provide its services and for delays in the acceptance and execution of orders and delivery of the ordered products for reasons that cannot be attributed to its fault, such as indicative reasons of force majeure including extreme weather phenomena, natural disasters, emergency situations, strikes, fire, malfunctions of cooperating courier companies, accidental deterioration or destruction of products before delivery to the user and after they are given for shipment, unlawful interference by the counterparty or a third party, malfunction of the Online Payment Processing provider or carrier provider of Internet services or of the provider of access services or of the user’s terminal equipment, incorrect provision of information on the part of the user and in general any incident that unnecessarily prevents on his part the good faith fulfillment of his contractual obligations. The website’s responsibility is limited to its contractual obligations with the consumer and it will make every effort to respond within a reasonable time to them.


Placing an order through the specific online store constitutes the conclusion of a distance contract which is regulated by the legislative framework of Law 4512/2018 which proceeded to the codification of Law 2251/1994 (consumer protection law) after the amendments had come to its contents. Any natural person can place a valid order through our online store as long as they are legally competent in compliance with the relevant provisions of the Greek Civil Code. Product orders on behalf of legal entities are drawn up by the natural persons who legally represent them.

The ordering process through our online store is set up as follows: The visitor/user selects the products he wants to buy and which are available from our online store and then places them in the “basket”. He then selects a payment method, shipping method and then enters the information that must be filled in to conclude the sales contract. During the process of entering the data, the visitor/user chooses himself whether to create a personal account or not. Then the visitor/user confirms the order and receives an email from our website regarding the order he made with our online store.

For the convenience and service of all those who wish to buy products from our online store, the website has the following alternative payment methods:

1. With cash on delivery at the time of receipt of the products.

2. By deposit in the Bank

3. By using a credit, debit or prepaid card.

The consumer through the website is informed before the completion of his order, at which time he will be bound by the relevant sales contract, about the essential characteristics of the product he ordered, the total price of the product including VAT. or any other fee, the available methods of payment and shipping of the products, the additional charges of shipping and delivery of the products, the deadline within which the delivery of the products should take place as well as the right of withdrawal. The website in any case provides information about the details of our online store as well as the identity and details of the natural person to whom it belongs.

The transfer deadline depends on the transport company with which our online store cooperates. Please note that delivery times are based on the information provided by the delivery companies and are only indicative and approximate. Therefore, our website bears no responsibility for any delay on the part of the transport companies.


These terms of use may be revised and updated at any time, whenever we deem such revision or update necessary. In the event that any modification takes place in the text of the terms of use, we will publish on our website the modified terms of use, while at the same time the date of the last update of the terms of use will be revised as it is visible to visitors/users at the beginning of this text. The revised terms of use will be posted in as of the moment they are posted on our website. No modification of these terms shall be considered or made a part of this agreement unless it is in writing and incorporated herein. Please check the terms of use of the website from time to time as the continued use of this automatically implies on the one hand that you are aware of any revision or update of these terms of use and on the other hand that you agree, accept, and are bound by the terms of use of the website as they are will apply from time to time after any revision or update.


The above terms and conditions of use of our website, as well as any revision or amendment thereof, are governed by national, European and international law, as applicable and interpreted in accordance with good faith, commercial ethics and the economic and social purpose of the right . Any provision of the above terms found to be contrary to the above legal framework or rendered invalid or invalid or voidable by a competent Greek court shall automatically cease to apply and be removed from this, without in any way affecting the validity of the other terms . In the event that the use of a service of the website is governed by more specific terms of use, the latter together with these terms will govern the use of the specific service. In the event of a conflict between the more specific and general terms of use, the more specific terms of use of a service shall prevail. This text constitutes the overall agreement between the administrator of the website and the visitor/user of its pages and services and binds only them.

It is hereby expressly agreed that any disputes that may arise from the application of these terms and the general use of the website by the visitor/user thereof, as long as they are not resolved amicably, are governed by Greek law even if access to the website in our place is carried out from a country outside of Greece and fall under the jurisdiction of the Courts of Thessaloniki. Any failure by Kanaki Adamantia to exercise a specific right or condition arising from this text does not constitute a waiver thereof. Kanaki Adamantia, which owns the website rachellebags.com , reserves the right to claim the protection of any right it derives from this text, expressly or implicitly, against any act of insult, restriction or damage.

The use of the website, all services and its content are subject to the above terms of use. If at any time the visitor/user does not agree with the content of the terms of use as they apply now or as they will apply after a possible revision and does not fully accept them, he is kindly requested not to use the website and its services. The use of the website by the visitor/user means that he gives his full approval to them, accepts them without reservation and consents to be bound by them.

For any communication with the administrator of the website, please send an email to the address info@rachellebags.com. Also, if you have identified any problems with the content of the website that relate to legal or ethical issues, in particular regarding its reproduction and the use of intellectual property rights, please notify us.

Returns Policy

rachellebags.com , supporting E-Commerce, gives you the opportunity, through the completeness of the descriptions posted on its pages, to enjoy the privilege of direct contact with the products it has from your computer screen quickly and easily.

Wanting to highlight the benefits of using the internet in our daily purchases, below we list the terms and conditions for returning defective or non-defective products.

Product returns due to delivery error:

In those cases where products are delivered other than those ordered, by type or quantity, or some quality is missing which has previously been agreed in writing with our online store, the customer returns the products to check and determine the error.

The customer should have previously contacted our online store and return the product in the condition in which it was received.

In this case, the costs of returning the products as well as the costs of re-promoting them to the customer are borne by our online store, provided that the customers follow the method of return proposed by our online store.

For safety and above all hygiene reasons, products with tampered security tape will not be accepted for return.

Returns of defective products:

In the event that the product delivered to a customer shows a real defect or a lack of agreed capacity, he is entitled to exercise the rights provided by article 540 of the Greek Civil Code at his option. In particular, he is entitled to:

1. To demand, without his burden, the correction or replacement of the thing with another, unless such an action is impossible or requires disproportionate costs.

2. To reduce the price.

3. To withdraw from the contract, unless it is an insignificant factual defect.

For a property to be considered contracted it must be agreed in writing.

The customer must contact our online store as soon as he discovers the actual defect or the lack of agreed capacity in order to be informed of the right he wishes to exercise.

In case of withdrawal or exercise of the right to correct or replace the item, the costs of returning the product are borne by our online store. Also, the re-promotion of the product after correction or replacement burdens our online store.

In the event that the customer exercises the right of correction or replacement, our online store is obliged to do so within a reasonable time.

The rights granted by article 540 of the Civil Code are time-barred after the lapse of two years for movable things as defined by article 554 of the Civil Code.

Our online store is exempted from the obligations described above if the customer was aware of the actual defect or the lack of the contracted capacity at the time of the conclusion of the sales contract, in particular after notification from our website.

IMPORTANT! All of the above are canceled without the presentation of the tax receipt that accompanied the products!