Shipping Rachelle bags offers complimentary standard shipping on all orders. Additionally, we offer expedited services within - the costs & conditions are as follows: FREE SHIPPING FOR ORDERS OVER 120€ • DHL & UPS Standard Shipping - €12.00(Order received within 6-8 business days (from the time you receive shipping confirmation email) • DHL & UPS Next Day Shipping* - €20.00 ( non-refundable ) (Order received the next business day) • For the DHL next day delivery, order must be placed before 12.30 EU Time (Mo-Fri) and pass internal credit approval • Rachelle bags will only deliver your package to the address that was requested when your order was placed. We don’t re-route any packages • Please note that we require an adult signature for all deliveries and therefore do not ship to PO Boxes • Please note that these services are unavailable for Saturday and Sunday delivery • Please note that orders are not processed on Saturdays or Sundays or during public holidays Returns You have 7 days to decide whether these items are needed, if you would like to return the item please contact us within 7 days after you signed the parcel. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, underwear. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way. Items with non-returnable marks and free gifts cannot be returned. Damage, defective, or incorrect items must be reported within 2 days of delivery. (Note: if such items are not reported in time, we will not issue store credit.) Please contact your Customer Manager. We do not accept returned items that have been sent back without proper return requests. We do not offer Freight To Collect (FTC) service for the packages returned to us.The return cost must be borne by yourself Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Jewelry products.